FAQ’s
What is the turn around time for Shipping?
We ship within 7 to 10 business days. If you pre order, it may take 4 to 5 weeks.
Is Journee Haircare Products Safe?
We take great pride in the quality of our products and every bottle is produced to meet our high standards. Most of our products are natural and/or organic. We want all of you to have positive experiences with our products, and encourage anyone with questions to contact us at journeehaircare@gmail.com
Are Journee Haircare Products safe for children?
Our products are kid friendly. However, they are NOT tear free! For external use only. Avoid contact with eyes. If any adverse reaction develops, stop use and contact your physician.
Where are the products manufactured?
All products are manufactured here in United States and our manufacturing company is a small Black owned company.
Do you use parabens or sulfates in Journee Haircare products?
We stand for NO parabens, sulfates, mineral oil, formaldehyde releasers, MCI/MI and synthetic dyes. Our product line was developed by focusing on using organic and natural ingredients in our formulations without the use of harmful parabens or questionable ingredients that just make sense to leave out. https://www.ams.usda.gov/sites/default/files/media/OrganicCosmeticsFactSheet.pdf
How do I contact someone at Journee Haircare?
You can call us during our normal business hours Monday-Saturday 9 am through 5 pm. or email journeehaircare@gmail.com.
My shampoo and conditioner are slightly different in color compared to my last bottle. Is this normal?
Yes, it is! Due to seasonality, occasionally our batches may differ slightly in color and thickness. Rest assured, the performance and efficacy of our products remain despite these slight changes.
ARE YOUR PRODUCTS COLOR SAFE?
Yes! Our entire lineup is color safe. Mother Nature would never harm a beautiful balayage or gorgeous fashion color.
Will the shampoo and conditioner colors stain my hair?
No. The color will not stain your hair. Nothing artificial, nothing synthetic, we use all natural ingredients.
Are your products cruelty free?
We have never tested any of our products on animals and we never will. Our products has been tested on some of our clients at Top Choice Hair Salon and Barber shop, Friends and also family. We follow stringent ethical standards directly and indirectly with our supply chain partners. We only purchase ingredients from suppliers who do not test on animals. https://www.humanesociety.org/
How do you certify the accuracy of your ingredient list?
Our commitment to transparency goes beyond what we tell you. We list all of our ingredients on our website and do not hide any ingredients in proprietary blends or complexes.
Download the Think Dirty app and see that our products are truly safe and clean.
Can I exchange a product or products?
We do not offer product exchanges.
What is your return policy?
We do not accept returns.
ALL SALES ARE FINAL
How can I cancel my order?
We do not cancel orders once they have been processed.
If you place and order and it has not been processed and you wish to cancel.
Please contact us at journeehaircare@gmail.com
Are your products USDA certified organic?
Not all of our products are USDA certified organic. Please refer to the product label to see which are USDA certified organic. Our manufacturer holds the certification for USDA certified organic.
What is the product expiration date?
Although, the FDA do not require expiration dates on cosmetics. We recommend using products within 12 months of purchase after opening.
https://www.fda.gov/cosmetics/labeling/expirationdating/default.htm
Returns
Unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Journeehaircare@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Journeehaircare@gmail.com and send your item to: Journee Haircare, 2637 Sheridan Rd, Zion IL 60099, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.